AssistMeAnyWare
ROAM's AssistMeAnyWare feature provides a fast, easy and secure remote-support
service, resulting in a better customer experience. A user can be home,
on vacation, or in the office and as long as they are logged into ROAM
they will always have the security of knowing that they are a click
away from getting help if they need it.
To access the AssistMeAnyWare feature users must call the helpdesk
first to ensure that an Assistant is available online and then simply
click a link on their ROAM secure desktop and run an executable file
before the system fully launches. This will send a request to an Assistant.
The request for help notification includes IP address, Machine Name,
Machine User ID and OS details. Each ROAM Assistant Dashboard provides
notification when users request help.
Each ROAM Assistant has the ability to securely and remotely view and
take permission based control of the end user's desktop, instantly exchange
files, folders or a combination of files and folders. Assistants also
have a chat window which allows them to talk to the end user and resolve
the issue quickly.
Key Features:
- Operating System - Windows 95, 98, Me, NT4, 2000, XP, 2003
- Chat - an embedded text based chat allowing for easy communication between local and remote computers.
- File Transfer - features an embedded File Transfer allowing for easy file copy between local and remote computers.
- Multiple sessions - Supports multiple ROAM Assistants at once and each Assistant can support multiple concurrent help sessions.
- Encryption - All communication is encrypted through ROAM, including any chat window conversations.
- Remote Help - The Assistant does not need to be physically inside the corporate offices to offer Assistance. They can be at home, on vacation, etc and be logged into ROAM and launch the Assist Me application.
What We Provide:
- Encrypted communications via ROAM
- All hardware and software, installation and setup.
- All documentation and training
- 7x24 Tier 3 Support